Answer: You can ask, and UK data-protection law provides an erasure right in some circumstances, but it is not absolute.
Use the privacy route rather than ordinary app support
Asking why yesterday’s journey scored badly is a customer-service issue; asking for personal data to be erased is a data-protection request. The insurer’s privacy notice should identify the correct contact and explain your rights.
You can make a request, but deletion is not guaranteed
UK data-protection law can provide a right to erasure in certain situations. Insurers can also have legitimate reasons to retain information, including legal obligations, fraud prevention, complaints or an unresolved claim.
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